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Posted: Monday, January 8, 2018 4:02 AM


Overview of Position:

Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &

efficiently in a Retail, Retail with Routes and Heritage store.

Principal Duties and Responsibilities:

Overseeing the proper performance of all store activities

Training employees and ensuring that employees are working efficiently and effectively

Maintaining adequate staff in retail and production positions

Performing retail tasks as needed

Performing production tasks as needed, if applicable to store type

Ensuring customers are being cared for properly

Ensure Production Specialists understand production schedule for the day, if applicable to store type

Accessing the store's safe and getting change as necessary

Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced

Locking doors and closing at night

Conduct store tours

Knowledgeable of Krispy Kreme history, product & current promotions

Model exceptional customer service skills for employees

Promote customer service oriented atmosphere in store

Fill customer orders accurately and quickly, including products, condiments, and change

Handle difficult customer situations professionally

Maintain a pleasant and courteous demeanor

Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes

Knowledge and ability to execute all store functions

Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

Manager's food safety certification

Other duties as assigned

Equipment Operation

Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook

Operate other retail equipment, e.g. coffee and soda machines, in the proper manner

Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less

Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook

Ensure batteries are charged for drive-thru equipment

Operation production equipment

Valid driver's license is required as required to drive delivery trucks

Safety and Sanitation

Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards

Handle products per procedures identified in the Sales Specialist Employee Training Manual

Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual

Comply with sanitation standards

Related Skills

Complete a processing schedule as needed

Must be able to perform all essential store functions


Act as a team player through the standards identified in the Krispy Kreme Training Workbooks

Assist in training and development of Team Members

Handle customer and employee complaints or concerns professionally

Assist management with staff scheduling and team-building

Supports Managers with training of new employees

Model company standards and policies consistently

Model exceptional customer service skills for employees

Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)

Essential skills and Experience:

High school diploma or equivalent , preferred

Must be 18 years of age or older

Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

Strong leadership, organizational, and communication skills

Experience working with people and history of dependability

Must have flexibility to work any day or shift as needed

Pass a pre-employment drug screen, criminal background check

Nonessential skills and Experience:

Previous job stability preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Carrying Bending Stooping Grasping Standing Twisting

Lifting Walking Communicating with customers and co-workers Sweeping

Writing Mopping Driving Packing doughnut boxes

Physical Requirements

Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active

Using hand-trucks to push/pull products, often on ramps

Visual Acuity Requirements

Must be able to read and distinguish between products, product boxes, and labels

Working Conditions:

The worker is subject to inside and outside environmental conditions.

Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.

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Associated topics: captain, editor in chief, executive producer, gerente, petty officer, project manager, sergeant, shift lead, supervisor, team lead


• Location: Sacramento

• Post ID: 21335167 sacramento is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018