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Posted: Monday, February 5, 2018 6:17 AM

msp director, client services in United States posted: 08 january 2018
**location** united states
**job category** Sales
**job type** permanent
Market related
**reference number** 24959
**contact** gloria ann williams minick, randstad sourceright usa
**phone** 404-###-####
**job description**
This position is responsible for managing the direct relationships of 2 - 5 Managed Service client relationships within a defined geography or industry vertical
**Client Responsibilities:**
+ Owns client relationship from an Account Management perspective. Responsible for leading team that provides program management services to customers and contracted suppliers
**GP/Revenue Responsibility:**
+ Responsible for delivering financial performance as defined by annual account budgets
**Freedom to Act/Accountability:**
+ **Guidance given:** Work is performed without appreciable directions. Determines organizational objectives, interprets company policy and delegates assignments to subordinate managers involving multi-level organizations. Completed work is reviewed from a relatively long-time perspective for desired results
+ **Policy involvement:** Establishes organizational policies for a major segment of the company. Interprets, executes, and recommends modifications to company policy.
+ Monitor hiring and promotional activity within the region to insure compliance with company policy and standards.
+ Assess the overall knowledge and skill of program management teams and region staff. Verify that all required and appropriate training is taking place in a timely manner. Follow up on knowledge and skill deficiencies to insure they are corrected.
+ Evaluate the overall effectiveness of program management teams and regional personnel. Take steps to reorganize workforce and/or reassign responsibilities as is appropriate to improve results.
**Direct Work Involvement/Complexity:**
+ Insure that administrative duties within the region are completed in a thorough and timely manner.
+ Establish controls to minimize worker's compensation
+ Take steps to resolve administrative problems within the region and eliminate their recurrence.
+ Complete assigned projects in a thorough and timely manner. Present findings or results of completed projects at regional and/ or national meetings using appropriate audio/visual aids and presentation styles.
+ Analyze the sales and operational activity of designated accounts. Determine the potential and implement steps for improvement or recommend discontinuation of operations as is appropriate
+ Analyze financial data for the region to determine if the accounts are producing desired results. Take corrective action to modify strategies and/ or improve deficiencies so as to insure expected results are achieved.
+ Collaborate with corporate and field resources as necessary to achieve regional goals/objectives
+ Collaborate with credit department on strategy to insure that company standards for account receivable management and bad debt control are maintained.
College degree required
Additional education preferred
5 - 7 years of account management or operational management experience
+ Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
+ Strong customer focus and customer service skills
+ Experience presenting to C-level executives
+ Excellent communication, interpersonal and organizational skills
+ Demonstrated experience managing large, complex accounts or projects
+ Experience describing and documenting project or client requirements
+ Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
+ Strong management skills based on several years of experience, including people development and team building
+ Superior consulting, leadership, management, interpersonal and mentoring skills
+ May be responsible for a specific area of specialization


• Location: Sacramento

• Post ID: 21901912 sacramento is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018