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Posted: Sunday, October 8, 2017 12:02 AM

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Compensation$12 to $17 Hourly
Benefits Offered Vision, Life, 401K, Medical, Dental
Employment TypeFull-Time
We are seeking a Member Service Representative to join our team! You will be responsible for helping credit union members by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Open accounts (savings, checking, certificates and misc. sub share accounts)
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Cross-sell appropriate credit union products and services
Saturday work hours required (alternate schedule)
​Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with credit union members
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
IF INTERESTED IN THE WATT BRANCH PLEASE EMAIL YOUR RESUME TO: beth@firstus.org NO PHONE CALLS PLEASE

IF INTERESTED IN THE UNIVERSITY BRANCH (PHONE CENTER POSITION) PLEASE EMAIL YOUR RESUME TO: psheperd@firstus.org

NO PHONE CALLS PLEASE

• Location: Sacramento, Sacramento, CA

• Post ID: 18417102 sacramento
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