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Posted: Tuesday, March 6, 2018 7:50 PM

Job Description
Under general supervision of the Program Manager, Member Services, plans, organizes, and provides advanced:level member support for CSBA technology programs; utilizes specialized program knowledge to perform a variety of administrative and program:specific support duties requiring thorough knowledge of the department, its procedures, and operational details; provides administrative and analytical support to management and departmental staff; provides direct customer service to CSBA members; participates in customizing program:specific deliverables; and performs related work as required.
:Performs a variety of administrative, analytical, and customer support activities for CSBA programs, services and technologies.
:Delivers customized training for specific technology programs/services for organizational members, and association staff through various means, including in person, by telephone and email, and through webcasts.
:Provides CSBA members, and association staff with technical and non:technical support and provides a positive experience and critical thinking based solutions.
:Addresses concerns, inquiries, or complaints from member agencies or the general public in a professional manner; researches information; identifies and reports findings and takes appropriate action to ensure an expedient and satisfactory resolution.
:Maintains and cultivates positive relationships with Association members
:Creates content, develops and conducts presentations to boards and groups promoting CSBA technology, programs and services and prepares written materials to explain Association programs and procedures.
:Represents CSBA at annual conference and other events manning CSBA program and products booths.
:Promotes and markets CSBA products, programs, and services.
:Assists with researching, formatting, and customizing content for program:specific correspondence, forms, reports, presentations, marketing collateral, and manuals.
:Performs administrative assignments and works on special projects related to assigned area of responsibility; maintains accurate and detailed department:specific records, schedules, reports, files, plans, databases, and other operation and/or confidential information.
:Researches, compiles, organizes, and analyzes information and data for special projects and various reports, publications, and newsletters.
:Prepares, reviews, and processes analytical and technical reports, contracts, policies, and procedures relating to departmental operations and designs and implements forms as necessary
:Extensive travel throughout California, as needed.
:Develops, verifies, and reviews forms, contracts, and reports for completeness and conformance with established regulations and procedures.
:Organizes and maintains various administrative, confidential, reference, and program files.
:Interprets, explains, and applies departmental and program policies and procedures in determining completeness of applications, records, and files.
:Assists with coordinating logistics and implementation of governance technology programs.
:Operates standard office equipment, including job:related computer hardware and software, applications, facsimile equipment, photocopiers, and multi:line telephones.
:Seeks continual education opportunities for technical services, processes and procedures.
:Reads and demonstrates an understanding and adherence to CSBA values, policies, and practices.
:Demonstrates respect, honesty and professionalism at all times.
:Adheres to an established work schedule and the organizations timekeeping practices.
:Performs other duties as assigned.
Experience, Knowledge, and Abilities
Knowledge of:
:Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff.
:Marketing and promotional practices to grow and retain client base.
:Organization and function of non:profit or


• Location: Sacramento, west sacramento

• Post ID: 22490877 sacramento is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018