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Posted: Thursday, August 31, 2017 7:27 PM

Posted On08/25/2017 Online Proctoring Representative Folsom, CA, US Salary Range : Worker Category :Part TimeJob Class It?s more than just watching someone take a test. An Online Proctoring Representative utilizes technology and customer service to improve the experience for the test taker, create trust in online education and maintain academic integrity. Keep reading to learn more.The Candidate:Special Ops. Secure test taker environment in a thorough and proactive manner that removes opportunity for integrity breach. Juggle like a boss. Provide customer service to multiple test takers by initiating, monitoring and resolving ongoing session issues without dropping the ball.Stay the course. Implement institutional and ProctorU guidelines for testingHold the hard conversation. Communicate potential breaches of academic integrity directly to test takers in a respectful and confident manner.Channel Tony Robbins. Convey written and verbal directions to test takers in a specific and detailed manner to achieve desired results. Patience, Grasshopper. Maintain a calm demeanor when dealing with challenging test taker scenarios. Uphold the Family Educational Rights and Privacy Act as required by the US Department of Education. The Need:High school diploma or equivalent education, or in the process of obtaining. Customer service experience preferredStrong communication skills through all available mediums (verbal and written)Comfortable with computer technology. Ability to navigate multiple computer programsRequires strong eye for detail and excellent multi-tasking abilitiesResponsive, resourceful and adept at problem-resolution Patience to provide positive satisfaction results from customers and employeesMinimum availability: 16 hours per weekWorking 4 hours shifts One shift per weekend Doesn?t higher ed deserve the highest standard?Hoo We Are. ProctorU is the leading authority for online identity and knowledge verification. We help create trust in the knowledge earned online through professional-grade proctoring and multi-factor identity verification. Our premium services are designed to dissuade cheating by combining the benefits of technology, highly-specialized training and personal presence.3,000,000,000 exams, 1,000 institutions, 129 countriesPet friendly work environmentCasual attireSick time for part timersPet insuranceRetention bonusesMinimum hours guaranteed Requisition ID1139 EXTERNAL POSTING FOR


• Location: Sacramento

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