Posted: Tuesday, September 5, 2017 4:51 PM
Job Description: The Valet Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Valet Attendant is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Responsibilities: Guest Service Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clientsAcknowledges and greets guests within five feet with a professional and friendly demeanorUses guest last names during interactionsUses salutation of the day and welcomes guests to the locationPractices proper phone etiquettePosts up in designated areas when not completing tasksRuns at top speed to park and retrieve vehicles and drives slowly and cautiouslyAssists guests with bell services and luggage storage as neededOpens all vehicle and hotel doors for guestsAssists guests with directions, taxis, reservations and other inquiriesProvides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the areaDelivers messages, items and/or guest amenities as requestedShuttles guests to appropriate places that are approved by the locationExplains parking rates and retrieval procedures to guests upon arrival Systems and Standards Completes all tasks in a timely manner as instructed by the Account ManagerTreats guests and associates with courtesy, respect and dignityFollows all appearance and attendance standards as set forth including complete approved pressed uniformExecutes all terms and conditions as set forth in the Associate Handbook and other policies and proceduresMaintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urnsConsistently completes location on all key tags after parking vehicleCalculates and collects revenue for vehicles when needed Safety and Risk Management Follows site specific safety and security proceduresPractices preventative safety procedures as set forth , including safe lifting techniquesIssues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keysConsistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet systemReports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediatelyUses only equipment trained to use and operates all equipment in a safe mannerImmediately secures all keys on belt clip or in a locked key boxReports all potential hazards and safety concerns to Account Manager Requirements: KNOWLEDGE, SKILLS AND ABILITIES Read and write standard English language, comprehend simple instructions, short correspondence and memo and write simple correspondenceEffectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAdd and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American moneyUnderstand 24 hour and military time systems, rates applicable to time passed QUALIFICATIONS High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experienceAbility to operate a manual transmission is highly desirablePerform parallel parkingMust have and maintain a valid drivers license and clean driving recordFor insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screenMust complete the Wheelchair Safety Training course providedIf providing shuttle services, may be subject to additional requirements PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distancesWorking flexible schedules and extended hours are sometimes required. IF INTERESTED PLEASE APPLY VIA OUR WEBSITE BELOW AS WELL.
• Location: Olympic Valley, Sacramento
• Post ID: 18586142 sacramento