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Posted: Monday, February 5, 2018 11:37 PM

**Kelly IT has an opening for a Workforce Analyst with our client in Rocklin, CA.** **Duration: 6 months** **SUMMARY** + Perform analysis activities (on systems, products, processes and/or procedures) for business units to improve efficiencies + Work with key stakeholders to document business processes and requirements + Identify weaknesses and recommend solutions in processes, procedures and training Analyze, test and launch new initiatives to increase productivity in partnership with key stakeholders **SKILLS REQUIRED** + Call center experience in an operational capacity + Expert knowledge of call center metrics and measurements + Expert knowledge of Excel including use of pivot tables and macros + Advanced computer software skills including Word, PowerPoint and Access + **Education:** Bachelor's degree in Business Administration, other related fields of study or equivalent experience + Experience in a complex analyst role + Understanding of data collection methodologies + Ability to use key performance metrics and data to provide insights and make strategic business recommendations + Ability to organize, analyze and interpret data to explain complex irregularities or trends If you are interested, please email your resume to **Why Kelly** **(R)** **?** With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100 (TM) companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. **AboutKelly Services** **(R)** As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at


• Location: Sacramento

• Post ID: 21962167 sacramento is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018