Posted: Wednesday, September 6, 2017 7:53 AM
Primary Job: The Systems Engineer position is a critical position that is primarily responsible for the datacenter operations and business continuity. Essential Duties and Responsibilities: Complete configuration, installation and support of equipment APMC datacenter and remote locations Troubleshoot and resolve client endpoints and telephony related issues Maintain software applications, operating systems and regular maintenance Manage assigned projects to deliver services in accordance with established objectives Create and maintain detailed system and network documentation and end user guides as required. Respond to inquiries from users, helpdesk associates, and management to provide technical assistance and support to ensure service availability Administration of servers, network, and communications systems (email systems, VoIP systems) to ensure availability of services Track all work in ticketing system ConnectWise Provide regular updates to management regarding assigned projects Provide mentorship and learning opportunities for Helpdesk and other entry level staff Response to datacenter outages during and after hours as directed by management Other duties as assigned by management Qualifications/Requirements: Technical, analytical, interpersonal, and organization skills are required Excellent written and verbal communication skills; Keen attention to detail Ability to present technical information in a non-technical business term Strong organizational skills and ability to multi-task in a high pressure, fast moving environment Ability to work well with others, as well as independently; a self-starter; must work productively with minimal direction Knowledge of server hardware, VMware, Windows Servers, client computers, MS Exchange, Citrix, SAN technologies, Cisco networking technologies, , Office365, data backup and restoration systems Advanced email administration including spam filtering appliances, Microsoft Exchange/Exchange Online, multi tenancy, DKIM/SPF/DMARC, etc. Ability to work well with others in a team environment, as well as independently Ability to lift 75lbs with reasonable accommodation Ability to stand, sit, for extended periods of time Ability to work off business hours, respond to on-call events (off-hours system management, maintenance and communication), and travel as necessary (up to 25% travel) Bachelor degree in Computer Science, Business, or equivalent experience Commitment to company values, policies and procedures Excellent interpersonal communication skills Customer Service the ability to provide and maintain effective and positive communication Adaptability an ability to quickly learn new or different techniques, products and computer programs Problem Solving an ability to effectively analyze and resolve problems at a functional level This person must live our culture every day! (Respect, Transparency, Scrappy) Other duties as assigned Desired Certifications (one or more of the following): Microsoft MCTS Cisco CCNA , CCNP VMware VCP Citrix CCEA or CCA Other Desired Skillsets Linux Advanced management of SQL Sever SharePoint PMP NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
• Location: Sacramento
• Post ID: 18610697 sacramento