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Posted: Wednesday, September 6, 2017 3:06 PM

Job Description:/h3:
Engage3 is looking to hire a technical expert, who demonstrates an desire for learning new technologies which is evident based on their by the ability to expand upon current core knowledge. The Data Analyst (also known as a Customer Support Engineer) is the connection between our customers and Engage3, which is crucial for building effective working relationships. While building these relationships, the Data Analyst will address and work to solve customer issues, manage expectations, and leave all customers feeling valued and pleased with their service.
This is a great opportunity for an individual who has patience as well as an empathetic view of the customer. You will be able to hone in on your skills and advance your career by providing value to customers while working with a team of accomplished data scientists and domain experts in the retail competitive intelligence industry.
A successful Data Analyst:
:Develop working knowledge of Engage3 products to provide first/second/third level technical support via phone, email, web and remote access on a daily basis
:Communicates concerns with fellow team members to collaboratively create solutions to problems which arise
:Work independently and immediate supervisor to understand customer issues, recreate these issues and utilize tools to debug the issues to prevent them from recurring
:Compiles and maintains databases of existing issues and adding new issues as they arise
:Works alongside product team to prioritize and resolve these issues
:Acts as focal point for large account problem resolution and as a technical expert.
:Has commitment and an ability to resolve complex technical problems, multitask, and be dedicated to customer success
Required skills:
:Strong verbal and written communication skills
:Experience interacting with customers and in a client facing role
:Innate crisis management skills and ability to handle critical customer issues/problems
:Working knowledge of Software as a Service products and protocols
:Drive and skills to learn about new products and technologies efficiently
:BS in a technical field (CS/EE preferred) or equivalent
:Minimum 1:2 years of experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering Software as a Service
:Minimum 1:2 years experience with Software as a Service in mobile and web products, devices
:Experience with technologies for small, medium, large and/or enterprise businesses
Preferred Skills:
:Web and mobile product design or management experience
:Experience with SQL databases
:Programming skills (Java, Python, Javascript, CSS,. HTML5, iOS/Android, and/or Linux/Bash scripting)
:Strong Microsoft Excel experienceCompany Description:/h3:
Engage3
Founded: 2008
Locations: Davis, CA and Scottsdale, AZ
Founded by the same team that pioneered Retail Price Optimization at Khimetrics, Engage3TM combines data science, deep domain expertise, and innovative technology to be a leading competitive intelligence provider and consumer science company.
Engage3s omni:channel competitive intelligence SaaS platform, MissionControlTM, improves CPG companies competitive visibility and maximizes their ROI. MissionControlTM is powered by advanced predictive analytics and Engage3s historical product and pricing database, which consists of over 8 million UPCs and 10 billion price updates per year across over 32,000 retail locations.
The platform leverages digital assistants to enable true 1:1 offers that improve the ROI of trade funds 4x over traditional promotions and help retailers and brands transition to this competitive future of personalized pricing.

Source: https://www.tiptopjob.com/jobs/71786009_job.asp?source=backpage


• Location: Sacramento

• Post ID: 18587307 sacramento
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