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Posted: Thursday, September 21, 2017 8:16 PM

Job Description:/h3:
One of Sacramentos oldest and most respected HVAC companies, is looking for the Best Service Coordinator in town. The Service Coordinator is responsible for ensuring the smooth operation of the office and helping the field workers with any clerical duties. This includes but is not limited to: answering the phones, scheduling, dispatching, ordering parts, and production reports.
Essential Duties:
:Direct the activity by dispatching Service Maintenance personnel.
:Communicate with customers cheerfully and knowledgeably and to respond to all messages left overnight.
:Motivate and train departmental employees.
:Create work orders for all service calls.
:Schedule and coordinate all service calls as calls are received.
:Confirm we will phone ahead before going and customer is aware of how much they will be charged and what method of payment they will be paying with.
:Maintain the Database by future work orders and process payments for service and maintenance invoices and filing system.
:Resolve customer complaints and positive reviews (yelp, angies, etc.) from satisfied customers. Make sure customers are satisfied with our work.
:Contact customers with a Parts Pending and cost status and order parts as necessary.
:Prepare paperwork for all extended warranty parts.
:Prepare calling list for telemarketing.
:Update service database from each service and maintenance invoice.(tag code, phone s, addresses, etc.)
:Review all service and maintenance invoices daily, making sure the technicians detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was resolved. Also, take action on any necessary notes left from technicians. x200B;
Benefits
:Competitive pay
:Medical
:Paid time off
:401k
If this sounds like you, and you are looking for a stable company to work for, please reply to this post with your cover letter and resume.
Company Description:/h3:
Family owned and operated since 1977 specializing in 100 customer satisfaction. We put our integrity and our quality of work at the top of the priority list. Every job is done with professionalism and the care earning and keeping a long term customer. Must have clean background check and drug test to be employed.

Source: https://www.tiptopjob.com/jobs/72341800_job.asp?source=backpage


• Location: Sacramento

• Post ID: 18953317 sacramento
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